Medication errors happen.

We can help you, and you can help your fellow Canadians by submitting a medication error report.

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I think there has been a medication error

Medication error pill bottle and pills

I think there has been a reaction to a medication

Hand with rash

What's the difference?

A medication error can be described as a mistake that happens with a medication. Examples include wrong dose, wrong person, or missing a known allergy to the medication.

Medication error pill bottle and pills

A reaction is an unwanted effect that happens when the medication is used as directed. Reactions are sometimes called side effects. Unlike a medication error, a reaction generally doesn’t involve a mistake and typically can’t be prevented. Examples include nausea, rash, sleepiness, cough, and can also be more serious like liver damage.

Hand with rash

What if I still don’t know which report to complete?

That’s OK if you don’t know. Send in a medication error report and we’ll make sure it goes to the right place.

What happens after I report?

Your privacy

ISMP Canada will:

  • confidentially analyze your report
  • reply to you if you provided your contact information
  • develop recommendations that are designed to prevent mistakes with medications
  • provide information and tips about medication safety

ISMP Canada will not:

  • investigate a complaint on your behalf regarding an organization or health provider that may be responsible for an error